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Terms of Service

Welcome to Pixel Perfect. By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

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1. General

 

These Terms govern your use of our website and the purchase of artwork, including custom commissions. By placing an order, you agree to comply with these Terms. We may update these Terms at any time, and the updated version will apply to new orders.

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2. Ordering Process

 

When you submit an order, you will:

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  • Provide accurate information (e.g., name, contact details, artwork specifications).

  • Upload any necessary reference photos for custom artwork.

  • Sign a commission agreement outlining payment, delivery, and marketing consent (see Section 5).

 

We reserve the right to reject orders if they do not meet our requirements or if fraud is suspected.

 

3. Payment

 

  • Payment is required as outlined in the commission agreement (e.g., 50% deposit upfront, 50% before shipping).

  • We accept payments via secure methods (e.g., credit card, PayPal).

  • Non-payment of the final balance will delay or cancel delivery.

  • All sales are final unless otherwise stated in the commission agreement.

 

4. Artwork Creation and Delivery

 

  • Artwork will be created based on the specifications provided in your order.

  • Estimated completion and delivery timelines will be provided in the commission agreement (e.g., 5-14 days).

  • If artwork is not delivered within the agreed timeline, you may be eligible for a refund as outlined in the commission agreement.

 

5. Social Media and Marketing Consent

 

Upon placing an order, you will sign a commission agreement where you can:

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  • Consent to us using your reference photo or artwork in our social media, website, or marketing materials.

  • Opt out of such use, in which case we will not share your photo or artwork publicly.

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Your choice will be documented in the signed agreement.

 

6. Intellectual Property

 

  • We retain copyright and reproduction rights to all artwork created.

  • You own the digital artwork upon full payment.

  • You may not sell or distribute the artwork without our written permission.

 

7. Refunds and Cancellations

 

  • Refunds are only issued if the artwork is not delivered within the agreed timeline or is significantly different from the agreed specifications.

  • Cancellations before production begins may receive a full refund of any deposit paid.

  • No refunds are issued for completed artwork or any artworks in progress unless otherwise agreed in the commission agreement.

 

8. Fraud Protection

 

  • We use secure payment processors to prevent fraud.

  • Chargebacks without valid cause (e.g., non-delivery or defective artwork) are prohibited and may result in legal action.

 

9. Limitation of Liability

 

We are not liable for:

  • Errors in customer-provided information.

  • Indirect or consequential damages arising from your use of our website or artwork.

 

10. Governing Law

 

These Terms are governed by the laws of the State of New York. Any disputes will be resolved in the courts of New York.

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11. Contact Us

 

If you have questions about these Terms, please contact us at isa@pixel-perfect.art or through our contact page.

 

 

Last updated: May 31, 2025

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